(2022) Moonclerk Review & Best Alternative for 2022

Billing portals that let your customers manage recurring payments put them in control of their payments. They speed up the checkout experience and reduce the burden on your billing support teams. 

Did you know that 17% of shoppers would abandon their order if they found a store’s checkout process was too long or complicated? 

Giving your customers the power to perform self-service amendments to their subscriptions, payment methods or add-ons helps create a seamless customer journey for your online business. 

Tools like Moonclerk help you create interactive checkouts that match your brand. These payment forms can be accessed by your customers whenever they need them. 

Moonclerk creates beautiful payment forms, but subscription businesses may find it to be unsuitable for handling recurring payments. If you’re looking for a Moonclerk alternative that’s better equipped to provide ongoing billing self-service, why not try MySuperPortal?

In this review, we’ll discuss why Moonclerk is a popular payment portal solution for online businesses and briefly cover why MySuperPortal is a great alternative!

Moonclerk vs MySuperPortal: Key Differences

Before we compare Moonclerk and MySuperPortal feature-by-feature, here are a few key differences that will help you pick between them: 

• Moonclerk’s primary strength is letting online businesses create easy-to-use checkout pages. Businesses use this platform to implement friendlier payment forms that match their brand. MySuperPortal also lets you accept recurring payments, but it is much better equipped to allow your customers to manage their subscriptions online. 
• That means that MySuperPortal improves the entire customer journey, from onboarding to upgrading plans or cancellations. Moonclerk instead focuses on the initial checkout process.
• Moonclerk and MySuperPortal approach pricing differently. If you have a few high-value customers, you can save a lot of money in fees by opting for MySuperPortal. Moonclerk’s fees are based on the volume of payments you handle through their payment forms. Instead, MySuperPortal considers the number of unique customers that log into your billing portal every month.

They’re the main differences between the two platforms. The key theme here is that MySuperPortal is the superior platform for allowing customers to manage their subscriptions. 

Feature-by-Feature Comparision

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Checkout creation

Moonclerk ✅

MySuperPortal ❌

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Basic self-service subscription management

Moonclerk ✅

MySuperPortal ✅

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Advanced billing portal options

Moonclerk ❌

MySuperPortal ✅

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Payment reminders

Moonclerk ✅

MySuperPortal ❌

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Sell new products through portals

Moonclerk ✅

MySuperPortal ❌ (coming soon!)

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Digital product delivery (e.g. audiobooks or online courses)

Moonclerk ✅

MySuperPortal ❌ (coming soon!)

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Pricing

Moonclerk: Based on volume - (the typical amount is $60 a month - for $7,500 in monthly revenue)

MySuperPortal: Based on active users - (free for up to 10 customer interactions. $29 a month for up to 100 users. $20 for every additional 100 users)

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What is Moonclerk?

Moonclerk is a payment portal service that allows online businesses using Stripe to create payment forms.  

These forms allow merchants to receive:

• One-off payments
• Recurring payments
• Monthly subscriptions
• Donations
• Crowdfunding

Their primary service is creating responsive checkout experiences with their no-code payment form creator. But Moonclerk also offers payment automation, back office analytics and revenue recapture tools.

Moonclerk was founded in 2013 by friends Ryan Wood and Dodd Cantwell to build a simple but flexible platform for accepting one-off and recurring payments online. 

As the founder duo puts it: “We want to build a company that solves real problems for real customers.” Their aim was to build a “goldilocks solution” for recurring payments.

This tool hooks into your existing Stripe infrastructure to overhaul your current checkout process. 

Moonclerk’s Key Features

Let’s explore some of Moonclerk’s most popular features.

Online checkout builder

Moonclerk allows you to create beautiful custom checkout pages that match your brand perfectly. 

Stripe users find that the default checkout systems lack the control needed in design and functionality. Moonclerk’s checkout creation tool helps you make powerful payment forms for any browser or device. 

You can easily adjust the checkout’s colors to suit your brand image. Adding background images and font styles through custom CSS is also a great way to get the right look. 

These checkout pages can accept multiple payment methods - including ACH routing, credit cards and even Apple Pay & Google Pay.

Customers can access these payment pages through your website either through a link or an embedded element. 

Automatic missed payment chasing

Online businesses are frequently burdened by late payments. This is especially the case when dealing with recurring payments and subscriptions, Much of the time customers forget to update their payment information when cards expire or get cancelled.

Chasing these missed payments can be a huge administrative burden. Moonclerk’s revenue capture features automate this for you.

Firstly, Moonclerk will automatically update cancelled or expired cards for you by working with payment providers. The new card information will be relayed to Moonclerk without you having to follow up with the customer.

If customers do need to update their card information, they can do that with an easy “magic link”.

Moonclerk will also send automated emails to your customers for missed payment reminders and upcoming charges. 

Self-Service Controls for Payers

Let’s dive deeper into those controls for customers to manage their recurring payments.

Moonclerk does offer customers a “Payers Portal” for them to adjust:

• Personal information such as name, contact information and email 
• Payment methods
• Plan schedule and terms

They can quickly cancel their plan through this form. It isn’t, however, that easy to downgrade plans on the fly using Moonclerk - and buyers usually need to contact the merchant to sort this out. 

Overall, Moonclerk’s self-service subscription management portal isn’t as advanced as other options like MySuperPortal. It’s clear that Moonclerk’s focus lies elsewhere.

Moonclerk’s Pricing

As mentioned before, Moonclerk’s pricing operates on the volume of revenue that you push through the platform every month.

Your monthly bill will adjust automatically depending on the volume of payments that month. This does mean the cost of the platform can vary drastically and can be unpredictable. 

Moonclerk starts at $18 a month up to $2,000 in monthly revenue. This starts to rise quite quickly, as between $2,000-$4,000 this is $35 a month. Reaching $12,500 in monthly volume can raise this to $130 a month. 

Most businesses see far higher monthly volume than this. 

Moonclerk tops out at $550 a month for up to $150,000 in monthly volume.

The platform also offers optional add-ons, including a digital product delivery service for $18 a month and a custom MailChimp subscription, also for $18 a month. 

Pros and Cons

Pros

• Moonclerk allows businesses to make beautiful payment portals.
• The platform’s automation tools are useful - especially their revenue recapture tools.
• Customers can adjust their recurring payments through self-service portals

Cons

• Moonclerk’s pricing is based on revenue volume, and this can get quite expensive if you experience an influx of sales.
• The self-service payment portals aren’t as useful or customizable as the checkouts. The functionality of these, when compared to competitors, are limited. 

The Best Moonclerk Alternative: MySuperPortal

Moonclerk is great for setting up Stripe checkout pages, but it falls short in self-service subscription management. The best alternative that gives you far greater control over the customer journey for subscription payments is MySuperPortal.

The brainchild of a former Fast developer, Che Sampat, this platform is the fastest way to build a billing portal for your Stripe account with no code.

MySuperPortal is trusted to deliver billing management controls to over 500,000 customers! Our platform allows you to effortlessly divert all customer queries related to payments, subscriptions, cancellations, and more to your billing portal.

Let’s have a look at what this platform can do!

What can MySuperPortal do?

MySuperPortal helps businesses create no-code self-service billing portals for your customers to manage their subscription payments. 

It’s so easy to get started. All you’ll need to do is link your Stripe account and choose what you’d like your customers to be able to do!

These billing portals are hosted in the cloud for you and customers can easily access them through a subdomain page. 

All they’ll need to do is enter the email they gave Stripe when they made the initial payment and they can easily see their subscription.

There’s plenty of flexibility in these payment portals - and they offer far more options to customers than Moonclerk does. 

What can customers do with MySuperPortal billing pages? They can: 

• Change contact information
• Cancel or pause their subscription
• Configure their plans with add-ons or downgrade if needed
• View their billing history

MySuperPortal left its beta phase in August 2022 and is now looking to add exciting new features. On the horizon is: 

• The ability to sell new products through your portal 
• Digital product delivery capabilities

These new features will make MySuperPortal the perfect Moonclerk replacement.

MySuperPortal’s Pricing

For smaller businesses and agencies that handle few, but high-value recurring payments, you can save a lot of money by opting MySuperPortal. In fact, this platform is usually far more affordable than Moonclerk. 

MySuperPortal bases its pricing on customer interactions. This is simply the number of active users per month. 

If you have 10 or less customer interactions, you won’t need to pay anything to use MySuperPortal.

Then, pricing starts at $29 per month - giving you up to 100 active subscriptions. It’ll be another $20 for every additional 100 customer interactions.

By billing based on users, not volume, businesses that handle high-value payments can make some serious savings. 

Final Thoughts

Moonclerk is a great tool for accepting one-time and recurring payments through beautiful payment forms. With its somewhat limited self-service billing portals, it struggles to provide consistent value to subscription-based businesses (e.g. SaaS). Its pricing structure is also unfavorable to smaller businesses. 

MySuperPortal is a simple & easy-to-use solution for building powerful billing portals for your Stripe account. 

It takes less than two minutes to set up and offers more capabilities than Moonclerk’s “Payer Portal”. This makes it a perfect Moonclerk alternative for businesses with recurring payments - especially those who sell high-value products and services. 

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Want to try out MySuperPortal for free? We won’t bill you until you we handle 10 monthly active customers for you.  

Get started today and create a beautiful billing portal for your customers in minutes!